The terrifying events of September 11 revealed "America's Mayor" as a great leader. He illuminates his theories through personal anecdotes – managing in a time of crisis, and how to motivate people – and gives practical advice for managing your business. A 2002 Listen Up Award winner from Publishers Weekly and an Audie Award finalist. "Roberts infuses Giuliani's words with grace and tempered emotion and revels in his take-charge style."—AudioFile