Home  »  Your Account  »  Audiobooks Frequently Asked Questions

New Library Features

• How does the Standing Order Plan work?
• How to manage your "selector" account.
• How to use Multiple Cart Administration

What are the other new features?

• How do I filter product lists and search results?
• How do I use Multiple Shipping Addresses?
• How do I use the search Auto Fill feature?
• What are your new website features?
• Where is the Search box located now?

Top 5 Audiobook FAQs

• How do I order?
• What are your shipping rates?
• What is an MP3-CD?
• What privacy protection do you provide?
• What is the difference between Unabridged, Abridged, and Audio Original titles?

Ordering Audiobooks

• How do I order?
• What are your shipping rates?
• What privacy protection do you provide?
• What is an MP3-CD?
• What is the difference between Unabridged, Abridged, and Audio Original titles?
• How do I import MP3 audiobooks into iTunes?
• How can I become a reader?
• What are your payment options?
• Why are CD versions of audiobooks more expensive?
• Where are you located?
• How do I find out my order status?
• Are your titles abridged or unabridged?
• How do I change my address or email?
• Do you carry Westerns? Mysteries? Children's books? Biographies?
• What is your site security?
• Do I need to pay sales tax?
• Who reads for these recordings?
• What do I do if I am experiencing problems with this website?
• How do I get email updates?
• How often is the website updated?

Playaway

• How big is a Playaway and how much content can it hold?
• Why can't I add, delete, or transfer content on or from a Playaway?
• How does Playaway compare to other types of audiobooks, like CDs, MP3s, and cassettes?
• How long does one AAA battery last?
• How do you play a Playaway Audiobook?
• How do I use the lanyard?
• How do I know how much battery life is left in my unit?
• How do I change the battery?
• How does Playaway compare to digital downloads and other forms of on-the-go downloading?
• What does the audio sound like on a Playaway?
• What do I do if my Playaway locks up?
• My Playaway will not turn on. What do I do?
• Can I order Playaway for my school library from you?
• What kind of discounts do you offer on Playaways?

Audiobooks Returns

• What is your Guarantee/Return/Rapid Replacement Policy?

Audiobook Discounts

• How do I save 10% - 20% on my order?

ISBN13 and Support for ISBN10

• What ISBN formats can I use on the website?